We are committed to quality products and your satisfaction is 100% guaranteed.
Incorrect or Damaged Goods (Photo Returns):
If we shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or
incorrect item and the shipping container to firstname.lastname@example.org. Please include in the body of the email: your order number, the shipping
ID or item number, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund. Please
send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email letting you know
your replacement is under production or your refund is being processed. If you select a refund, you will be refunded the full cost of the
item and the cost of delivery
If your items arrived in good condition but you have changed your mind, no problem! You can return your item within 30 days of receipt
and receive a refund for the price of the product.
If you notify us of your intent to return your item within 14 days of receiving it, you may also be entitled to a refund of the cost of
delivery. Cost of delivery is the amount paid by you for shipment of the goods to your designated shipping address (with the exception
of the supplementary costs resulting from your choice of a non-standard delivery method). We do not refund the cost of delivery for serviced
items, all of which are custom-made to order. Serviced items include all framed items, canvas, art on acrylic, art on metal, loft art,
and/or Photos to Art [or My Photos] products. To qualify for a refund of the cost of delivery (if applicable), you must return the goods
within 14 days of your request of a refund.
To return an item, please pack them in the original tube or box and include the completed Return Instructions form located on the back
of the Packing List included with your order. You may also inform us of your intent to return an item via letter by post, fax, or e-mail.
Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number.
We encourage you to include a brief description of the reason for the return.
Please be aware that you are obligated to bear the direct cost of returning the goods.
We strongly encourage you to return
your item via a trackable method. If you are returning an item that is not normally capable of being returned by post, you are still responsible
for the cost of returning the item. The table below provides a reasonable estimation of the return cost:
||Estimated Return Cost
|Poster / T-shirt / Tin sign / other small products
||tube / bag / small box
||£6,00 - £26,00
||£11,00 - £31,00
|Small Frame / Serviced Product
||small frame box (approx max 70cmx60cmx5cm)
||£11,00 - £31,00
|Stand-up / Medium Frame / Serviced Product
||medium frame box (approx max 90cmx70cmx8cm)
||£11,50 - £37,00
|Large Frame / Serviced Product
||large frame box (approx max 105cmx80cmx10cm)
||£29,00 - £41,00
Please select any one of our convenient Return Centers:
Art & AllPosters (returns)
c/o Laser Transport International Ltd
Lympne Distribution Park
Hythe, Kent, CT21 4LR
Art & AllPosters (Rücksendungen)
Art & AllPosters (Retours)
p/a Egetra S.A. Transports International
3/5, rue Marc Seguin
95194 Goussainville Cedex
Art & AllPosters (Returns)
De Voorde 40
5807 EZ Oostrum
Refunds will be issued by the same means of payment as you used for the initial transaction. You will not incur any fees as a result of
such refund. Except in the case of Photo Returns, we may withhold reimbursement until we have received the goods back or you have supplied
evidence of having sent back the goods, whichever is the earliest.
If your item arrived in good condition, but you would like to exchange it for a product in a different size or for a different item, please
return the item for a refund using the method described in "Other Returns" and place a new order.